# BINKY Comfywear FAQ

Got questions? We have answers. If you don't find what you are looking for, hit us up at [info@binkycomfywear.com](mailto:info@binkycomfywear.com).

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### 1\. SHIPPING & SUSTAINABILITY

**How long does delivery take?**  
Everything at BINKY is **made to order**. We don’t believe in overproduction or dusty warehouses. This means we craft your item specifically for you the moment you buy it. It usually takes a maximum of **5 to 6 business days** to reach your doorstep. You will receive a tracking code via email as soon as your order is on the move.

**What about the environment?**  
We care deeply. Our products are made from **100% organic cotton** and are completely plastic-free. We exclusively use textiles certified by **FairWear, Oeko-Tex, and PETA**. Thank you for making a conscious choice!

### 2\. RETURNS & SIZING

**Can I return my order?**  
Yes, you have the right to return items within 14 days. However, a return order leaves us with a product we cannot easily sell again. Every return is also a heavy burden on the environment.

**How to prevent returns:**  
We ask you to **order consciously**. Check the size chart on the product page before you buy. Pro-tip: measure a well-fitting garment you already own at home and compare it to our chart. This is how we prevent waste together.

**Received something damaged or wrong?**  
We’ll fix it immediately. Email [info@binkycomfywear.com](mailto:info@binkycomfywear.com) with your order number and a photo of the issue. We will arrange a replacement right away.

### 3\. PAYMENT METHODS

We offer a wide range of secure payment options, depending on your location:

-   **Apple Pay & Google Pay:** Quick and secure mobile payments.
-   **Credit Cards:** Visa, MasterCard, Maestro, and American Express (SSL encrypted).
-   **PayPal:** Pay via your account or direct debit.
-   **iDEAL / Wero:** Specifically for our Dutch legends.
-   **Shop Pay:** Save your info for a faster checkout next time.

### 4\. QUALITY & CARE

**Why does my new shirt smell like vinegar?**  
If you notice a slight vinegar smell or a yellowish frame on the print after unpacking, don't worry. This is a harmless pre-treatment used for high-quality organic printing. It will **completely disappear** after the first wash. Our ink is Oeko-Tex 100 certified and free of harmful substances.

**Washing Instructions (Keep it Fresh):**

-   **Wash cold:** Maximum 30°C.
-   **Inside out:** Protect that vintage graphic.
-   **No Dryer:** Air dry only. Heat is the enemy of prints.
-   **Ironing:** Iron inside out and **never** iron directly over the print.
-   **First wash:** Wash strong colors (especially reds) separately the first time.

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### STILL STUCK? WE’VE GOT YOUR BACK.

Can’t find your answer? No stress. Shoot us an email at [info@binkycomfywear.com](mailto:info@binkycomfywear.com). We aim to respond to all inquiries within **24 hours** (usually much faster, unless we’re out hunting for new vintage inspiration).

**JOIN THE CLUB**  
Want to see our latest drops, behind-the-scenes chaos, and how the BINKY community wears the past? Follow us on our socials:

**[INSTAGRAM](https://www.instagram.com/binkycomfy "BINKY on Instagram")[](https://www.instagram.com/binkycomfy "BINKY on Instagram")** | [**FACEBOOK**](https://www.facebook.com/binkycomfy "BINKY on Facebook")

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> Source: [BINKY Comfywear](https://binkycomfywear.com/pages/binky-comfywear-faq)