F.A.Q

1. What is the average order delivery time?

Our products are crafted exclusively for you the moment you place your order.
By making products on demand instead of in bulk, we help reduce overproduction. It usually takes a maximum of 5 to 6 business days before you receive your order.

You will receive a tracking code of your order via email. Via the tracking code link you can track your order, so you know exactly when your order will be delivered.

We care deeply about the environment and our products, which is why we use 100% organic cotton, sustainable and plastic-free. We only use certified textiles from FairWear, Oeko-Tex, and PETA foundations.

Thank you for making a conscious choice with your purchase!

2. Return policy, you are not satisfied and want to return an item?

You can return your purchase within 14 days.

Please contact us at info@binkycomfywear.com and include your ordernumber and we will be happy to assist you further.

3. When can you not return?

Please ensure that all returned items are in their original condition and returned to us in their original packaging, including the label. Of course it is good to try on an item as you would in a store. Worn items will not be accepted.

4. What payment methods do we offer?

There may be differences in your country regarding the availability of the listed payment methods. We offer the following payment methods:

Apple Pay

You can pay with Apple Pay during the ordering process. To do so, you must confirm the payment through the "Apple Pay" service on a supported Apple device, following the verification steps. Apple Pay uses the payment details you have stored in the Apple Wallet app for the transaction.

Google Pay

You can pay with Google Pay during the ordering process. To do so, you must confirm the payment through the Google Pay app on a supported device, following the verification steps. Google Pay uses the payment details you saved in the Google Pay app for the transaction.

Credit Cards

You can pay easily and securely with your credit card at B!NKY Comfywear.
We accept MasterCard, Visa, Maestro and American Express credit cards.
Of course, the credit card information is transmitted SSL encrypted. This high security standard means that your purchase at B!NKY Comfywear with a credit card is 100% safe.

PayPal

• Select "PayPal" as your payment method at checkout
• To process the payment, you will be redirected to the PayPal website.
• If you are already a PayPal customer, you can log in with your PayPal user credentials and initiate the payment.
• If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment.
• It is not necessary to create a PayPal account for the PayPal direct debit, PayPal credit card and PayPal purchase on account payment methods.

iDEAL

This payment method is only available for the Netherlands. To pay with iDEAL, you will be redirected to your online banking environment, where you can then confirm the payment via secure two-factor authentication.

Shop Pay

You can enter your shipping and billing information and credit card information in the checkout process and save the information by entering your cell phone number and logging in. This payment method is already available at many stores and makes your purchase easier.

5. An Important General Note About Our Clothing

If you notice a vinegar smell or a yellowish-brown frame on the print after unpacking your order, don't worry. Both will disappear after the first wash.

The printing ink we use is free of harmful substances and certified to Oeko-Tex 100. All prints are made under strict conditions, the fabric material is pre-washed organic cotton or recycled polyester.

If you have any questions or a reason for a complaint, please contact us directly via info@binkycomfywear.com quoting your order number.

6. Care & Washing Instructions

To ensure you get the most out of your B!NKY Comfywear Clothing, please observe the following washing and care instructions. Due to possible print residues, we recommend washing your new item before wearing it for the first time.

Tips for washing:

• Place your Cloting in cold water before the first wash.
• Turn inside out before each wash.
• Wash at 30°C maximum
• Do not use fabric softener or full detergent
• Do not dry clean or bleach

Important note:

Clothing textile with strong colours (especially reds) may bleed out during the first wash cycle. Therefore, we recommend washing them separately or with similar colours during the first machine wash.

Cloting Care tips:

• Turn inward/left side up before ironing
• Print motifs should not touch/be on top of each other during ironing
• Do not iron over the print area
• Do not pull, tug, scratch or tear the print
• Do not dry hot (avoid dryer)

7. Special orders or other requests?

Would you like to place a large order for your club or group of friends or have an idea for a fun T-Shirt, Sweater, Hoodie or whatever, feel free to send us an email via info@binkycomfywear.com and we will get back to you within 24 hours.