Questions about an order, delivery, sizing or garment care? Start here.
The answers below cover the most common BINKY questions without turning the page into a legal maze.
Still need help? Visit our contact page or email info@binkycomfywear.com.
Jump straight to what you need
Orders and delivery
How long does delivery take?
Delivery time varies depending on your destination and current order volume.
Many orders arrive within approximately 5 to 6 business days from placing the order to delivery, including production and shipping. International deliveries, customs processing or circumstances outside our control may occasionally take longer.
Delivery estimates are indicative and are not guaranteed delivery dates.
Is shipping really free?
Yes. Standard shipping is free on every BINKY order, with no minimum order value.
Customs duties, import taxes or local handling charges may apply to deliveries outside the European Union. When charged by the destination country or carrier, these costs are the customer’s responsibility.
Can I track my order?
Yes. We send tracking information to the email address used at checkout once your order has been shipped.
Check your spam or junk folder if the message does not appear in your inbox. Tracking emails occasionally take the scenic route.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel your order. Include your order number and the email address used at checkout.
Because every BINKY item is produced after the order is placed, production may already be underway and we cannot guarantee that a change or cancellation will still be possible.
Sizing and product information
How do I choose the right size?
Check the size guide on the individual product page before ordering. For the most reliable comparison, measure a well-fitting garment you already own and compare those measurements with the size chart.
Do not rely only on the size shown in another brand. Clothing labels have a surprisingly relaxed relationship with consistency.
Do all BINKY garments have the same fit?
No. Fit, measurements and available sizes can vary between T-shirts and Heavy Sweaters. The individual product page is always the main source for current fit and size information.
What materials are BINKY garments made from?
Materials vary between products. Check the individual product page for the exact fabric composition, fit, colours and available sizes of the garment you are considering.
We do not use one general material claim for the entire collection because not every BINKY garment has the same composition.
Returns and refunds
Can I return my order?
Yes. You have the right to withdraw from your purchase within 14 days after receiving your order, without giving a reason.
Email info@binkycomfywear.com within this period and include your order number and the email address used at checkout.
Returns must be sent to BINKY Comfywear in the Netherlands. After notifying us, we will provide the correct return address and return instructions by email.
What condition must a returned item be in?
You may inspect and try on the product as you would in a physical store.
You may be responsible for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics and fit.
Please return the item securely packaged.
Who pays the return shipping costs?
For a standard return because you changed your mind, the direct cost of returning the item is your responsibility.
We recommend using a tracked shipping method and keeping the shipping receipt until the return has been completed.
If the item is damaged, defective or incorrect, contact us before returning it. We will arrange an appropriate solution at no extra cost to you.
Can I exchange an item for another size or product?
Contact us before returning the item if you would like another size or product. We will confirm the available options and return instructions.
Because BINKY products are produced after ordering, any replacement enters a new production process.
When will I receive my refund?
Once we receive and inspect your return, we will confirm the refund.
We will refund the amount due to the original payment method. Where applicable, any standard delivery costs paid for the original order will also be refunded in accordance with applicable consumer law.
We may withhold the refund until we have received the returned goods or until you provide evidence that they have been sent back, whichever occurs first.
Your bank or payment provider may require additional time before the amount appears in your account.
What should I do if my item is damaged, defective or incorrect?
Contact us at info@binkycomfywear.com and include:
- Your order number
- The email address used at checkout
- A clear description of the issue
- Clear photographs showing the product and the problem
We will assess the issue and arrange an appropriate solution at no extra cost to you.
Do not return a damaged, defective or incorrect item before receiving our instructions.
Payments
Which payment methods do you accept?
The payment methods available to you are shown at checkout and may vary by country, currency and device.
Depending on your location, available options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and local payment methods.
Is payment secure?
Yes. Payments are processed through Shopify’s secure checkout and the payment provider you select. BINKY does not receive or store your complete card details.
Printing and garment care
Why does my new garment have a vinegar-like smell?
A mild vinegar-like smell or a faint yellowish frame around the print can occasionally appear after unpacking. This comes from the pre-treatment used during the printing process.
It is harmless and disappears after the first wash. It is not a stain or a defect in the garment.
How should I wash my BINKY garment?
- Wash at a maximum of 30°C
- Turn the garment inside out before washing
- Wash strong colours separately the first time
- Do not use a tumble dryer
- Allow the garment to air dry
- Iron inside out at a low temperature
- Never iron directly over the print
Always check the care label inside the garment first. When the label and general advice differ, follow the garment label.
Still need help?
Visit the BINKY contact page or email info@binkycomfywear.com.
Include your order number when your question concerns an existing order.
