Questions about an order, delivery, sizing or garment care? Start here. The answers below cover the most common BINKY questions without turning the page into a legal maze.
Still need help? Visit our contact page or email info@binkycomfywear.com. We respond to every message within 24 hours.
Orders and delivery
How long does delivery take?
Our standard delivery time is 5 to 6 business days from placing your order to delivery. This includes both production and shipping.
Every BINKY item is produced after the order is placed. You will receive tracking information by email as soon as your parcel is on its way. International customs processing or circumstances outside our control can occasionally cause an additional delay.
Is shipping really free?
Yes. Standard shipping is free on every BINKY order, with no minimum order value.
Customs duties, import taxes or local handling charges may apply to deliveries outside the European Union. When charged by the destination country or carrier, these costs are the customer’s responsibility.
Can I track my order?
Yes. We send tracking information to the email address used at checkout once your order has been shipped.
Check your spam or junk folder if the message does not appear in your inbox. Tracking emails occasionally take the scenic route.
Can I change or cancel my order?
Contact us within 24 hours of placing your order if you need to change or cancel it. Include your order number and the email address used at checkout.
After 24 hours, production may already be underway and we can no longer guarantee that changes or cancellation will be possible.
Sizing and product information
How do I choose the right size?
Check the size guide on the individual product page before ordering. For the most reliable comparison, measure a well-fitting garment you already own and compare those measurements with the size chart.
Do not rely only on the size shown in another brand. Clothing labels have a surprisingly relaxed relationship with consistency.
Do all BINKY garments have the same fit?
No. Fit, measurements and available sizes can vary between T-shirts, heavy sweaters and soft sweaters. The individual product page is always the main source for the current fit and size information.
What materials are BINKY garments made from?
Materials vary between products. Check the individual product page for the exact fabric composition, fit, colours and available sizes of the garment you are considering.
We do not use one general material claim for the entire collection because not every BINKY garment has the same composition.
Returns and refunds
Can I return my order?
Yes. You may notify us that you wish to return your order within 14 days of receiving it. You do not need to provide a reason.
Email info@binkycomfywear.com with your order number so we can provide the correct return instructions. After notifying us, send the product back without unnecessary delay.
What condition must a returned item be in?
The item must be unworn, unwashed and in its original condition. Please include the receipt or packing slip in the parcel.
The original shipping packaging is not required, but the product must be packed securely so it is protected during the return journey.
Who pays the return shipping costs?
For a normal return because you changed your mind, the return shipping costs are your responsibility. We recommend using a tracked shipping method and keeping the shipping receipt until the return has been completed.
If the item is damaged, defective or incorrect, contact us before returning it. We will arrange an appropriate solution at no extra cost to you.
Can I exchange an item for another size or product?
Yes. Once we have received and inspected your return, we can arrange the agreed replacement. Because BINKY products are produced after ordering, the replacement enters a new production process.
Contact us before returning the item so we can confirm the product, colour and size you would like instead.
When will I receive my refund?
Once your return has been received and inspected, we will refund the purchase amount to the original payment method.
We may wait until we have received the returned goods, or until you provide proof that they have been sent back, before issuing the refund. The time it takes for the amount to appear in your account can depend on your bank or payment provider.
What should I do if my item is damaged or incorrect?
Contact us at info@binkycomfywear.com and include:
- Your order number
- The email address used at checkout
- A clear description of the issue
- Clear photographs of the product and problem
We will review the issue and arrange an appropriate replacement or refund at no extra cost to you. Do not return a damaged or incorrect item before receiving our instructions.
Payments
Which payment methods do you accept?
The payment methods available to you are shown at checkout and may vary by country, currency and device.
Depending on your location, available options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and local payment methods such as iDEAL.
Is payment secure?
Yes. Payments are processed through Shopify’s secure checkout and the payment provider you select. BINKY does not receive or store your complete card details.
Printing and garment care
Why does my new garment have a vinegar-like smell?
A mild vinegar-like smell or a faint yellowish frame around the print can occasionally appear after unpacking. This comes from the pre-treatment used during the printing process.
It is harmless and disappears after the first wash. It is not a stain or a defect in the garment.
How should I wash my BINKY garment?
- Wash at a maximum of 30°C
- Turn the garment inside out before washing
- Wash strong colours separately the first time
- Do not use a tumble dryer
- Allow the garment to air dry
- Iron inside out at a low temperature
- Never iron directly over the print
Always check the care label inside the garment first. When the label and general advice differ, follow the garment label.
Still need help?
Visit the BINKY contact page or email info@binkycomfywear.com.
Include your order number when your question concerns an existing order. We respond to every message within 24 hours.
